Refund Policy

At SeaRelax, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your item within 14 days of delivery.

Return Conditions

• The item must be unused, undamaged, and in resalable condition.

• The item must be returned with all accessories and original packaging.

• Returns will not be accepted for products damaged due to misuse or improper handling.

• For hygiene reasons, certain personal-use items may not be eligible for return.

Damaged or Missing Items

Please inspect your order upon delivery. If your item arrives damaged or if any parts are missing, contact us within 48 hours of receiving your order.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved, the refund will be processed to your original payment method within 1–10 business days, depending on your payment provider.

Contact Us

Email: aquahaven.co.uk@gmail.com

 

If you have any questions regarding returns or refunds, please contact our customer support team.